Effective Date: 20.02.2025

1. Introduction

Welcome to  VAL ART d.o.o. VAL ART društvo s ograničeom odgovornošću za trgovinu, proizvodnju i usluge OIB: 38662439881 PRETEŽITA DJELATNOST: 47.91 Trgovina na malo preko pošte ili interneta OSNIVAČI / OVLAŠTENA OSOBA ZA ZASTUPANJE: JOSIP MARKOVAC Adresa: Željeznička 3, 31551, Belišće Hrvatska (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website https://artella-si.com/ and the purchase of goods and services from us. By accessing our website or making a purchase, you agree to comply with these Terms.

If you do not agree to these Terms, please refrain from using our website or purchasing our products.

2. Company Information

VAL ART d.o.o.
Željeznička 3, 31551, Belišće, Croatia
OIB: 38662439881
Email: artellametalart@gmail.com

Registered in Croatia under applicable company laws.

3. General Conditions of Use

By using our website, you agree that:

  • You are at least 18 years old or accessing the website under the supervision of a parent or legal guardian.
  • You will not use our website for fraudulent, unlawful, or malicious purposes.
  • You will provide accurate, complete, and up-to-date information when making a purchase.
  • We may suspend or terminate your access if you violate these Terms.

4. Products and Services

We offer a range of products for sale on our website. Product descriptions, prices, and availability are subject to change without notice.

  • We do not guarantee that product descriptions, images, or specifications are always accurate, complete, or current.
  • We reserve the right to modify or discontinue products without prior notice.

5. Pricing and Payment

  • All prices are displayed in EUR (€) and include applicable VAT unless stated otherwise.
  • We reserve the right to adjust prices at any time, but changes will not affect orders already placed.
  • Accepted payment methods include credit/debit cards, Stripe, and direct bank transfers.
  • We use secure third-party payment providers, and we do not store or process payment details directly.
  • Orders are considered confirmed only after payment is successfully processed.

6. Order Process and Contract Formation

  • Placing an order constitutes an offer to buy a product. We reserve the right to accept or reject any order at our discretion.
  • Once an order is placed, you will receive a confirmation email. This does not constitute acceptance of your order.
  • The contract is formed only when we dispatch the goods and send you a final shipping confirmation.
  • If an order is cancelled before shipment, a full refund will be issued.

7. Shipping and Delivery

  • We ship to Croatia, Slovenia and the European Union (EU). Some international shipping options may be available.
  • Estimated delivery times are:
    • Croatia, Slovenia: 2-5 business days
    • EU countries: 5-10 business days
  • Shipping fees are calculated at checkout and depend on the destination and order weight.
  • Once shipped, you will receive a tracking number for your order.
  • We are not responsible for delays caused by customs, postal services, or force majeure.

8. Returns, Refunds, and Exchanges

8.1 Right of Withdrawal (EU Consumer Law)

  • You have the right to cancel your purchase within 14 days of receiving the goods without providing a reason (Right of Withdrawal).
  • To initiate a return, contact us at artellametalart@gmail.com with your order details.
  • Returned items must be unused, in original packaging, and in resalable condition.
  • Refunds will be processed within 14 days of receiving the returned items.

8.2 Exceptions to Returns
The following products cannot be returned:

  • Personalized or custom-made items.
  • Opened or used hygiene and cosmetic products.
  • Perishable goods (e.g., food, flowers, or limited-time items).

8.3 Refund Processing

  • Refunds are issued to the original payment method.
  • If an order was paid via bank transfer, the refund may take up to 10 business days.
  • Shipping fees are non-refundable, except in cases of faulty or incorrect products.

9. Warranty and Defective Products

  • Products are covered by a minimum 2-year warranty, in accordance with EU consumer law.
  • If a product is defective or faulty, you must notify us within 30 days of delivery.
  • We will repair, replace, or issue a refund for defective goods.
  • The warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.

10. Liability and Limitation

  • We are not liable for indirect, incidental, or consequential damages, including loss of profits.
  • Our liability is limited to the purchase price of the product.
  • We do not guarantee that our website will be available without interruptions or errors.

11. Intellectual Property

  • All website content, including text, images, logos, and trademarks, is the property of VAL ART d.o.o. and is protected under EU intellectual property laws.
  • You may not copy, modify, distribute, or reproduce our content without written permission.

12. User Accounts and Security

  • If you create an account, you are responsible for maintaining its security and confidentiality.
  • You must notify us immediately if you suspect unauthorized use of your account.
  • We reserve the right to suspend or terminate accounts that violate these Terms.

13. Force Majeure

We are not liable for delays or failure to fulfill our obligations due to circumstances beyond our control, including but not limited to:

  • Natural disasters (earthquakes, floods, fires)
  • War, strikes, or government restrictions
  • Cyberattacks or technical failures

14. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of Slovenia, Croatia, and the European Union (EU).
  • Any disputes arising under these Terms will be resolved in the competent courts of Slovenia, Croatia and the EU.
  • If a dispute arises, we encourage you to first contact us to seek an amicable resolution.

15. Amendments to These Terms

  • We reserve the right to update or modify these Terms at any time.
  • Changes will be posted on this page with an updated effective date.
  • Your continued use of our website after changes indicates acceptance of the new Terms.

16. Contact Information

For any questions or concerns about these Terms, contact us at:

VAL ART d.o.o.
Željeznička 3, 31551, Belišće, Croatia
Email: artellametalart@gmail.com

This Terms and Conditions page is effective as of 20.02.2025

Splošni pogoji poslovanja

Datum začetka veljavnosti: 20.02.2025

1. Uvod

Dobrodošli na spletno stran VAL ART d.o.o. VAL ART društvo s ograničeom odgovornošću za trgovinu, proizvodnju i usluge OIB: 38662439881 PRETEŽITA DJELATNOST: 47.91 Trgovina na malo preko pošte ili interneta OSNIVAČI / OVLAŠTENA OSOBA ZA ZASTUPANJE: JOSIP MARKOVAC Adresa: Željeznička 3, 31551, Belišće Hrvatska (“Pogoji”) urejajo uporabo naše spletne strani https://artella-si.com/ in nakup izdelkov ter storitev prek naše spletne trgovine.

Z uporabo naše spletne strani ali z oddajo naročila se strinjate s temi Pogoji. Če se s Pogoji ne strinjate, vas prosimo, da ne uporabljate naše spletne strani in ne kupujete naših izdelkov.

2. Podatki o podjetju

VAL ART d.o.o.
Željeznička 3, 31551, Belišće, Hrvaška
Davčna številka (OIB): 38662439881
E-pošta: artellametalart@gmail.com

Registrirano v Hrvaški v skladu z veljavno zakonodajo.

3. Splošni pogoji uporabe

Z uporabo naše spletne strani izjavljate, da:

  • Imate najmanj 18 let ali uporabljate spletno stran pod nadzorom starša/skrbnika.
  • Ne boste uporabljali naše spletne strani za nezakonite, goljufive ali škodljive dejavnosti.
  • Pri oddaji naročila posredujete točne in ažurirane podatke.
  • Lahko začasno ali trajno omejimo vaš dostop do naše spletne strani, če kršite te Pogoje.

4. Izdelki in storitve

Ponujamo širok izbor izdelkov v naši spletni trgovini. Opisi izdelkov, cene in razpoložljivost se lahko spremenijo brez predhodnega obvestila.

  • Ne jamčimo, da so opisi izdelkov, slike ali specifikacije vedno 100 % točni in popolni.
  • Pridržujemo si pravico, da kadar koli spremenimo ali umaknemo izdelke iz prodaje.

5. Cene in plačilo

  • Vse cene so navedene v EUR (€) in vključujejo DDV, razen če ni drugače navedeno.
  • Cene se lahko spremenijo brez predhodnega obvestila, vendar spremembe ne vplivajo na že oddana naročila.
  • Sprejemamo kreditne/debetne kartice, Stripe in bančna nakazila.
  • Plačila se obdelujejo prek varnih ponudnikov plačilnih storitev, mi pa ne hranimo podatkov o plačilih.
  • Naročilo je potrjeno šele po uspešni obdelavi plačila.

6. Postopek naročanja in sklenitev pogodbe

  • Z oddajo naročila kupec poda ponudbo za nakup izdelka. Pridržujemo si pravico, da naročilo sprejmemo ali zavrnemo.
  • Po oddaji naročila boste prejeli potrditev naročila po e-pošti, vendar to ne pomeni sprejema naročila.
  • Pogodba o nakupu je sklenjena šele ob odpremi izdelka in ob prejemu končne potrditve pošiljanja.
  • Če je naročilo preklicano pred odpremo, bo kupnina v celoti povrnjena.

7. Dostava in dobavni roki

  • Pošiljamo v Slovenijo, Hrvaško in ostale države EU.
  • Predvideni dostavni roki:
    • Slovenija, Hrvatska: 2-5 delovnih dni
    • EU države: 5-10 delovnih dni
  • Stroški dostave se obračunajo ob zaključku naročila in so odvisni od destinacije in teže paketa.
  • Ko je paket odposlan, boste prejeli številko za sledenje pošiljki.
  • Ne odgovarjamo za zamude pri dostavi, ki so posledica carinskih postopkov, poštnih storitev ali višje sile.

8. Vračila, povračila in zamenjave

8.1 Pravica do odstopa od pogodbe (EU zakon o varstvu potrošnikov)

  • Kupci imajo pravico, da v roku 14 dni od prejema izdelka odstopijo od nakupa brez navedbe razloga.
  • Za vračilo izdelkov nas kontaktirajte na [Vnesite kontaktni e-naslov] in navedite številko naročila.
  • Izdelki morajo biti neuporabljeni, v originalni embalaži in primerni za nadaljnjo prodajo.
  • Povračilo kupnine bo izvedeno v 14 dneh od prejema vrnjenih izdelkov.

8.2 Izjeme pri vračilih
Vračilo ni možno za:

  • Personalizirane ali po meri izdelane izdelke.
  • Odprte ali uporabljene higienske in kozmetične izdelke.
  • Hitro pokvarljive izdelke (npr. hrano, cvetje, sezonske artikle).

8.3 Postopek vračila denarja

  • Povračilo se izvede na prvotno izbrani način plačila.
  • Pri plačilu z bančnim nakazilom lahko vračilo traja do 10 delovnih dni.
  • Stroški dostave niso povrnjeni, razen če gre za napačno ali poškodovano blago.

9. Garancija in reklamacije

  • Vsi izdelki imajo vsaj 2-letno garancijo, skladno z EU zakonodajo.
  • Če je izdelek poškodovan ali pokvarjen, nas morate obvestiti v roku 30 dni po prejemu.
  • Poškodovane izdelke bomo popravili, zamenjali ali vrnili kupnino.
  • Garancija ne velja za poškodbe zaradi nepravilne uporabe ali nepooblaščenih posegov.

10. Omejitev odgovornosti

  • Ne odgovarjamo za posredne, naključne ali posledične škode, vključno z izgubo dobička.
  • Naša odgovornost je omejena na kupnino izdelka.
  • Ne jamčimo, da bo spletna stran vedno dostopna brez prekinitev ali napak.

11. Intelektualna lastnina

  • Vse vsebine na spletni strani, vključno s tekstom, slikami, logotipi in blagovnimi znamkami, so last podjetja VAL ART d.o.o.
  • Prepovedano je kopiranje, spreminjanje, distribuiranje ali uporaba vsebin brez našega pisnega dovoljenja.

12. Višja sila

Nismo odgovorni za zamude ali neizpolnjevanje obveznosti zaradi izrednih okoliščin, kot so:

  • Naravne nesreče (potresi, poplave, požari)
  • Vojna, stavke ali vladne omejitve
  • Kibernetski napadi ali tehnične okvare

13. Veljavna zakonodaja in reševanje sporov

  • Ti Pogoji so urejeni po hrvaškem in EU pravu.
  • Morebitni spori se rešujejo pri pristojnih sodiščih na Hrvaškem.
  • Priporočamo, da nas pred sprožitvijo pravnega postopka najprej kontaktirate za prijazno rešitev spora.

14. Kontakt

VAL ART d.o.o.
Željeznička 3, 31551, Belišće, Hrvaška
E-pošta: artellametalart@gmail.com